Kaishaku (kaishaku) wrote in bad_service,
Kaishaku
kaishaku
bad_service

At Old Navy I had purchased two pairs of pants in my regular size. One fit perfectly, the other wasn't even close. Today I tried to exchange the other ones. They were out of that style almost completely, including my size, so I instead selected a pair of another style jeans in the proper size that were marked with a sign indicating LOOSE JEANS 11.49 - 14.49 very boldly and clearly. Some of them were stickered with orange stickers reflecting this, the ones I found in my size did not. When I went to check out I was informed they were actually $27.50, at which point I mentioned the very large and visible signage. The cashier called someone over who said that yes, the sign does say that, but since they lack the orange sticker on the price, the 27.50 is the correct price. I said other examples of the exact same style featured a 14.49 sticker. The two of them called over someone else who said the same thing. I said my bit again. She told me if I found one, in my size, with an orange sticker, she would honor it (how thoughtful!). I declined, stating "I really don't feel like digging through pants at the moment." At this point the cashier offered me a refund, which I accepted.

BUT I STILL HAVE NO PANTS.

Based on their extremely misleading signage and the inability of one cashier and two supervisors to send me out of the store with a product in my hand, I will not again shop at Old Navy.
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