Jesi Rose (jesirose) wrote in bad_service,
Jesi Rose
jesirose
bad_service

Updates on Bad Service

So, I've had two long tales of woe - here's the most recent updates.

For OfficeMax...

Background: I worked at Office Max, in the copy center for about 10 months. I know how the system works.

I ordered some business cards for a client of mine after I had quit working for Office Max. They cost approximately $40. Now it's six months later, the client wants more cards. I have found another location which is closer to my new home, by 30 minutes. So I emailed them to get a quote, to make sure the price was still similar. I got an email with an excel document attached, which is odd to do for a simple one line quote. I don't have excel, so I emailed them again and asked for them to either type it in the email, attach a word document, or call me.

They sent back this email:
Dear Awesome Jesirose,
Your printing cost would be $115.00 and the setup is priced at $55.00 per hour.
OfficeMax Print and Document Services

Uhm...wtf? No. So I called them and explained I'd just gotten this quote which was incorrect. The girl said yes, she'd sent that to me. I explained why that could not be right, and she said something along the lines of "Oh, you're right. It's really $100. No, I don't care that it's wrong. Bye."

I then called the store I had originally purchased the $40 cards from, and she quoted me $43. That's reasonable. I didn't want to drive 30 minutes out of my way, so I asked her if she could call the other store and see why the quote was so wrong. She promised to do so. Later, I drove to the store (the close one) and walked in for a quote. The SAME girl then told me $56. I asked to see the price sheet.

Now, here is what I am ordering: 1000 card with blue and black ink. The company charges less for black than for color, because black ink is cheaper than color. So black+blue is NOT the same as two color. She was looking at the two color price on the price sheet. I pointed to the black+blue price and asked why it was not that price. She said, and I quote: "Oh, we don't go by that price, we go by the higher price." Again, I asked for the lower price, since I knew of 2 other stores that would give me that price, but I would have to drive 30 minutes. She got a manager who approved the price, and I said I would email the document.

I then emailed the SAME document I'd emailed the first time, and wrote:
"I placed the order this afternoon, please this design. The name should be changed to ** ** and the title to ** **. BCT should have no problem with this, they did it last time. Please call me if there are any problems, Thanks, Me, Phone #."

This was on the 22nd. When I worked there, orders came in in 2 days. I know it was a holiday weekend, so I wasn't expecting it right away. But it's now the 30th and no word. I sent over an email "Has this order come in yet? If not, please let me know when I can expect it. Thank you"

I just got a phone message from them.
"Hi this is Amy, we got your email. We can't open your document, you need to send us the right kind of document. Someone should have called you."

Firstly, no one called me, no one left any messages. They have my cell phone # which would have shown them calling. Also, when I worked there if the customer couldn't be reached, you called the next day, and the next. Not just once.

As for the document type, it's the same one I sent before, and it's a PDF. I KNOW for a FACT that the business card printer prefer PDF. Who can't open a PDF for pete's sake.


I'm going back there this afternoon. *grr* Now my client is forced to wait longer for their cards.

Wednesday, Dec. 7: They left off half the guy's title. WTF? When I worked there we CHECKED the orders before CALLING the customer. I went in the snow to get those so I could get paid, and they can't even READ THEM FIRST? Fuckers.

*fumes*

They told me they'd have the cards on Friday (dur, today!) I called them up and asked where they were. They don't know. I immediately asked to speak to the manager. I told her everything, and she said "I'm sorry, but I can't do anything to make them come here faster". I said "I understand that, but this whole thing is ridiculous." She said, "Well, I'm not going to charge you for the cards. Other than that I'm sorry!" (note how she says 'not going to charge'. I asked "So when I come to pick them up, I can get a refund?" She says they were never paid for! WTF people I have two copies of the reciept RIGHT HERE. She says their paperwork shows it's not paid for, and the cashier (who I remember, it's been the same one all along) says I didn't pay. You'd think she'd remember, since I made her print 3 copies of the reciept (for me and my client). I'll go on Monday/Tuesday if the cards come in and show the reciept and my credit card statement. Give me back my money, bitches, I'm going to Park Lane.

And for SBC...

Too much to explain: Linkage.

SBC still sucks. They're trying to tell me I have spyware.
The connection went down today, it would only connect for 5 seconds every 10 minutes. They were trying to troubleshoot the connection, and told me to use IE. I said "I don't use IE, it's not safe." They told me to anyway to test this. I gave in and opened IE. They told me to type in "home" in the address bar. Just the word home, not to hit the home button, nothing. After 5 times of it not connecting, it finally connected and went to a random search page. Now, for those of you unaware, IE does this by default. It will try to find the page most like what you type in the address bar. Unless you turn this off (and why would I set options in IE when I don't use it?) it will go to a search page, or in this instance, nasa's site. (we just tried it again on a few computers, keep getting nasa.)

Anyway, I eventually got him to believe I have no spyware, and that it wasn't my computer.

Then, he tells me to check my wireless connection. In the stupid terms, like "hold your mouse over the icons by your time in the bottom right corner and tell me what they say". I'm like "Dude, I have network connections open already, what do you want to know?" He's like "no, do it this way" and makes me do like 5 extra steps.

Now, I have several computers, I know what the fuck I'm doing, and I hate it when people talk down to me like this. "Click on this, click on okay, wait ten seconds (wtf?)". Anyway, he asks what wireless network I'm connected to.

(most of the following conversations are word for word )
Me: Mine.
Him: What's it CALLED?
Me: *why the fuck do you need to know?* MyName11.
Him: What? That's not right.
Me: It's been renamed, it's the wireless network. It's always been that.
Him: No, it HAS to be 2WIRE907 (or something like that).
Me: No, it's been renamed. Look, my fiance (the account holder) is a network security engineer for a fortune 500 company. He knows what he's doing. We haven't changed anything in days, and it's just now gone down. Something is wrong on your end.
Him: But it's not 2WIRE907!!?!ELEVENTYONE.
Me: You're fucking stupid.
Him: I'm gonna get someone else to help you.
*on hold*
New Guy: Hi, I am just as stupid and will say the exact same thing. Oh, and go ahead and turn off your firewall. Plus you have spyware.
Me: ARHGHD DIE FUCKERS.
*lots of me being pissed and tired of this shit(
New Guy: How many computers are there?
Me: wtf? 10.
New Guy: And all of them but yours work?
Me: Look, you're being retarded.
New Guy: What's your wireless network?
Me: MyName11.
New Guy: wtf? Connect to 2WIRE907.
Me: There IS NO 2WIRE907 it's been RENAMED. But it's still the SAME connection.
New Guy: That's not possible.
Me: *click*

Me: Callin back.
Guy: Thank you for calling SBC DSL, My name is Bob. (Why are you calling me? This is SBC - we have no customer service? tone) Can I have your email for a survey?
Me: No.
Guy: ...
Me: ...
Guy: ...
Me: Hello?
Guy: What?
Me: No. Please fix my connection.
Guy: I see on this case notes that you need to connect to 2WIRE907.
Me: Listen, the wireless newtwork is not the problem, let me explain.
Guy: What are you connected to?
Me: MyName11
Guy: What about 2WIRE907
Me: *click*

Me: Callin once more.
Helpful Guy: So, you say it will stay connected every now and then for a few seconds, but it's been like that all day? That's not good!
Me: Yes. It's not my wireless, I promise.
Helpful Guy: I see you live in MyTown. Is that near TownName?
Me: Uhm, about an hour away?
Helpful Guy: Oh, I'm so sorry. There's an outage there, and it looks like it's affecting your area.
Me: OMFG I love you. When will it be fixed?
Helpful Guy: Dunno, maybe this evening?
Me: You rock. I am still sad that I have no internet, because I have work to do, but you have made me feel better, by telling me a reason that makes sense. Have a cookie. *click*


I don't know what they did, but it's fixed now (as I am online :D dur)
Subscribe
  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 12 comments