Allison (sidekicknomore) wrote in bad_service,

Dislike of HP

So this is mild to what I've been dealing with from Apple but still annoying.

Around the end of August I won a digital Camera. And HP Phoosmart r707xi 5.1 megapix camera. Very nice right? It was... until the very beginning of October when it randomly stoppped working. It powered off and didn't close all the way and since then its been stuck like that. I've spend the last.... 2 months in roughly constant contact.

First they say its warrenty is out of date. Okay. So I spend a week and a half trying to find out how to prove to them I won it in august. After about 10-15 emails to and from with HP I find out that I have to fax them about it. Okay, no problem. I fax them a letter that has all the product info and a note that says that I won it in august. I then send the fax about......15-16 times (16 i marked it down every time I faxed). I spend this time during the faxes sending emails to see if they got the faxes.

Yesterday they say they got it but I have to call back to talk to a tech.

So my phone doesn't work and I'm usung the chat feature. The first person is okay says I need hte POP and reciept. I explain she says she needs the box number to conferm all my stuff. Okay dont have that right now. So we end session I will do it later

I talk to new person. He explains that the warrenty is out of date and I need to pay to have it fixed. So I'm like fine how much? $119 to $124 okay I tell him I'll think about it.

I'm going to call tomorrow and talk to someone in person. I haven't had it a year, I didn't drop it, the camera broke of its own accord. It broke when I turned it off.

OH! and I just looked at the box. It was bought 12/15/04.... they have 1 year warrenties. I'm more frustrated with HP then Apple right now. =(

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