daemonaquila (daemonaquila) wrote in bad_service,
daemonaquila
daemonaquila
bad_service

How Whacked Is Your Starbuck's?

This is actually a question to anyone who has recently been at a Starbuck's, brought on by an incident that a post below reminded me of.

I'm not into all the frappuccinos and sweet or fancy coffee. I like good, plain coffee - no milk, no sugar, preferably over ice except when I'm looking for warmth in the winter. Because I worked downtown, and Starbuck's had driven out just about every other coffee shop near my office, I often went there.

My usual drink was pretty simple - iced coffee. NOT the horrible I-taste-like-photo-finisher iced Americano they serve, but their straight hot coffee dumped over ice. Yes, I like it weak.

One afternoon, I had to go over to the next building because the closest Starbuck's had closed. This happens when a company literally has at least one in every building in most of downtown... I asked for my normal drink. I was expecting the usual response that I get from someone I order from who's never run into me before: "Hot coffee?? Over ice?? Are you sure??? You know that waters it down, right? We have iced Americano instead..." Just a small annoyance I've come to expect.

Instead, I got "No, I'm sorry, we can't do that. I can get you an iced Americano."

What?

So I explain what I want again and ask why this is such a big problem. Her answer: "Starbucks takes pride in its coffee. What you want ruins the flavor. It's our policy that we can not serve our coffee in ways that will destroy its flavor."

WTF? Mochas? Frappuccinos? That's adulterating your precious coffee far more than a little water diluting it.

I won't go into the rest of the conversation, which was not very nice and centered around why Starbuck's thinks it, not me, should decide how my bloody coffee tastes. But I'm curious - has anyone else run into this kind of crap from Starbuck's? I won't go there any more for other reasons, but I've never run into ANYTHING this ridiculous before.
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