It did surprise me when the cashier asked me if I wanted the english muffins on my bacon, egg and cheese on an english sandwich toasted. Do a lot of people order a sandwich, take it home, take it apart, toast the muffin and then re-assemble the sandwich?
The actual bad service part? I said, yes, I would like my sandwich toasted. About ten miles down the highway I actually opened and bit into my sandwich. Guess what, raw untoasted english muffin sandwich!