creepybrat (creepybrat) wrote in bad_service,

Saturday night a friend and I met up at a restaurant we use to frequent. We use to go to this family run italian restaurant a couple times a week but moved out of that area a few years ago.
Since we both live across the city (me farther) our visits to this restaurant are a few times a year. The same waitress still works there and still recognizes us when we go and we are generally ok tippers.

When I arrived at the restaurant my friend was already seated. I joined him and he had nothing on the table. I asked him how long he was there and he said 5 minutes or so.

Another 5 minutes passed and the waitress (who knows us) came and gave us our menus. The restaurant is small and there was 2 servers working. One server had a table of 3 behind my friend and other tables of 1 and 2. My server had us (2) and other tables of 1,1, and 2. The restaurant was almost full at this time. This is how small of a restaurant it is.

We sat another 10 minutes before the waitress came back to take the order. We both had the special with soup and a glass of water. We prefer water because it doesn't hinder the flavor of the food and I don't like milk or soda with meals....generally. It's not because I'm cheap or anything. Anyway afer a couple minutes the waitress brings us our water and soup.

So far so good.

The rest of our visit I realized the table behind my friend was friends or family of the other server. She spend every moment she could running to this table to socialize and bring water and drinks. I didn't really care because I was not in her section.

Our waitress returned and cleared the table. We went back to our chit chat and I noticed the man sitting beside me was being quite social with my server and she spent alot of time chatting with him. Again no big deal he was alone and so what. After she finished with him she went to the kitchen and brought out our meal, placed it on the table and walked away! No "can I get you anything else or enjoy your meal."! I was kind of stunned because she was never that blunt with us before.

The food was excellent but halfway through we ran out of water and I was getting thirsty. The other server gave the table behind my friend more water and started to walk away. I said "excuse me" but she either ignored or didn't hear me.

I kept an eye on my waitress and she visited with kitchen staff and puttered around behind the bar. My mouth got so dry I started to cough on some food because I had a hard time swallowing. My eyes got all teary and my friend asked if I was ok. I shook my head no and wispered I needed water. Not once during the meal did the waitress return. The man who was sitting beside me had left and was paying his bill so it was more important for her to gab with him forever!

When he left she finally walked over to clear the plates. She didn't ask how the meal was or anything! My friend finally asked for more water. It was a welcome sight to get another glass of water! When we left he tipped 20%! I was so mad! I told him she didn't really deserve anything! The service was horrible! In the years I worked waiting on tables I never once not made it back to a table to ask how things were! I didn't get it because she was never that bad before, but considering she wasn't that busy it was unacceptable.
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