I am not sure how much this is bad service as it is just dumb service but in any case…
I have a membership with Columbia House DVD club; have not had any real complaints until now.
I pre-ordered a copy of Constantine on July 5, the payment came out of my account, and the order was processed on September 7. I did not really think about it until a couple of days ago when I was placing another order and happen to check my account and noticed the order was still showing pending.
Therefore, I click the contact us button sending them an e-mail asking why the order is still showing pending. First I get an automated this might answer your question if not please reply e-mail from them. All it said was please allow time for delivery, for the site to update… blah blah… not answering the question. Therefore, I reply and tell them it did not help.
This morning I received a reply from an actual person, which is where things get bad/dumb. Here is a part of the e-mail
We apologize for the problems you have encountered
with our online service.
An order for the following was processed on 09/07/05.
Most shipments do arrive promptly but we ask that you
allow four weeks for delivery, in case of a delay
in the mail. If you have not received it within this
time frame, please contact us and we will take the
appropriate action to resolve the matter.
Now, I do not think it should take a mathematician to figure out from September 7 to today is MORE THAN FOUR WEEKS. In fact, it is twice that, which is why I contacted them in the first place.
How could someone send out an e-mail telling a customer to allow four weeks for delivery and to contact them if I have not received it when it has ALREADY been more than that?
I was not happy and having not had coffee sent a reply, which was probably ruder than was necessary. Nevertheless, we will see where it goes.