edgy. not homicidal. (aislincalum) wrote in bad_service,
edgy. not homicidal.

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My insurance company cancelled my coverage!  After I paid for their mistake for three months, just because I didn't want to cause problems (the amount was less than $30 each time), they cancelled my insurance!  They told AIS that they'd made a mistake in the amount they'd put on the invoice and the actual amount of the policy.  My first thought was that they should have to eat that cost; their mistake, not mine.  But it was such a small amount, I figured, "I'll pay it and they'll go away."  Wrong. 

I have called AIS three times to try to straighten this out and they have been pretty helpful.  But I realize that its not their fault, its the insurance company.  They have given me, and all of the AIS reps, the run-around on this.  The last time I had AIS call them, they said that the most recent invoice would cover the gap in the two amounts (the actual amount and the one they'd put on the original invoice) and that if I paid that, my bill would be clear.  *rolls eyes*  Fine; whatever.  So I paid it.  Now I get two bills and a letter from the bank that handles my car payment that they've been notified that I don't have insurance, which is mandatory because its a brand new car.  So the insurance company can't figure out correct invoice amounts, but they sure can get ahold of my bank and let them know they're cancelling my insurance.  WTF?!

Its the waiting game.  This poor girl from AIS that I talked to today told me that this is a company they've had "decent experience" with, but that they're "not very customer oriented."  Greeeeeat.  And of course I'm the one to get screwed. She's vowed to "call them all day if [she has] to!", to get someone on the phone and straighten this out. The bank says they'll provide me with insurance (its almost twice as much as what I've already paid these people). If I could afford it, I would just do that because I really would rather see this company fall off the face of the earth.

Anyone have any suggestions on what to do about an insurance company that doesn't return phone calls, e-mails or voicemail messages?
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