My friend and I entered Friendly's for breakfast at 10:50 am (Perkins had a HUGE wait, and Friendly's had none. Ha!) and were seated immediately. After 30 seconds of perusing the menu, the waitress came back. We knew what we wanted, so we ordered our food and our drinks at the same time. The restaurant was...mildly crowded, but empty enough that we had an entire section to ourselves.
A breakdown of what we ordered:
Seat 1: French toast, orange juice
Seat 2: Bagel, diet pepsi
The waitress said it would be right out, and leaves.
We wait. And wait. And wait. We don't see the waitress for 35 minutes. Finally, she comes out and apologizes. "The food is being cooked right now, are chefs are just being bombarded out there! But now the manager is in the kitchen helping, so it should be just a few minutes."
So we wait, and wait, and wait. We had somewhere to be at 12 pm, mind you. Another 25 minutes later, the waitress comes out again. "The manager is still in there, but I don't know why they haven't gotten to your food. I am so sorry. The food tickets go from green to yellow to red to show importance, and right now yours is at red...I don't know why they haven't gotten to it yet, because they've been cooking the meals of people before you."
At that point, I asked to speak to the manager. The girl tells us that's fine, and asks us please not to blame her and please not to walk out. I'm assuming that if we did walk out, she'd have to pay for the meal. And at this point, we know it's not her fault.
The waitress asks me if I'd like another orange juice. I ask her if it's a free refill. She says no. I raise an eyebrow at her. She says, "Don't worry about it, I'm not going to charge you for it."
So we wait. Another 15 minutes pass. Finally, the food comes out. 10 minutes later, the manager finally comes out.
Have you ever seen the movie Matilda? Or read the book? This manager is the carbon copy of Miss Trunchbull. About 8 feet tall, big and fat, and you can tell she is bitter about her life just from looking at her...a mile away. So she stomps her way over and stares at me expectantly.
And just looks.
Until I finally says, "We waited over an hour for our meal." And she says, "Oh. Sorry." And stares at me.And stares at me. And stares at me. For about 35 seconds.
You know if I had been an "adult," that she would have been apologetic and grovelling. But no, I'm just a college student, so that obviously means I don't deserve SHIT.
So finally, I speak up. "Aren't you going to do something for us? We waited over an hour for our food!" And she says, "Fine, I guess I can take 20% off your meal."
And I said, "20%? Are you kidding me? She ordered a BAGEL. We waited an hour for a BAGEL." And you know how you read the word grumbling, but you're not entirely certain what it means? Well, this woman grumbled. Actual grumbling. Mumbling angrily to herself. Finally, with a heaved sigh and monster rolling of the eyes, she says, "Well, I GUESS I can take care of the bill for you. Since it was a bagel." And she walks away.
Are you kidding me? What the hell kind of manager is that? So we got the meal for free, and tipped the waitress about ten dollars because we weren't sure whether it was going to come out of her pocket or not. And she seemed genuinely apologetic about the whole situation.
But seriously, what the hell is wrong with Friendly's?