laurafreak (laurafreak) wrote in bad_service,
laurafreak
laurafreak
bad_service

Does anyone have any specific address or person I should write to for my situation? I had a free tial of AOl, decided it was crap and went to cancel it. First off, they said my trial was over Sept. 25. I called up on the 21st and canceled, the rep FINALLY said they would cancel it, but the next day I recieved a notice in the AOL email, that I was going to be billed 10 days from that date. I actually didn't see that email till the 28th, when I was logging in to make sure the account was canceled. I called up on the 28th and talked to some guy who said he was going to cancel it and I wasn't really going to be billed till October 22. He said he extended my free trial and since I had to go to work, I just said whatever, kept the free trial and assumed I wasn't going to be billed like he said. I emailed the billing department however, and got a reponse today - they said I was going to be billed for Sept 22nd and then again October 22nd. So I got really pissed off and called up again and the rep today said she was going to refund the Sept. 22nd money, but she said that as she was trying to get me to keep the damn service. So, finally, she said she was going to cancel it, didn't mention the refund again, and said the account was finally canceled and that she was going to connect me to a number where it would give me a cancellation # or something but she hung up on me or I was disconnected, I'm not sure. ALSO, I did call on the 21st but they have NO RECORD OF IT!

So, if anyone knows anyone specific I can contact about this fucking account and my so called refund, please let me know. AOL is the biggest piece of shit service in the world, and their reps are assholes. Unfortunately, I can't get aggressive enough on the phone to deal with these people and think that writing a letter will be more effective.
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