I've been with chase credit cards for 3 or 4 years. Been late on paying just once in that time.
My current APR was 12.99%... not horrible.
So, I'm late in June for some reason, I'm totally confused because I pay via phone and blah blah blah.
Because of this, they doubled my interest rate to 25.99%. I currently hold a $3,000 balance, so that's a lot of interest :(
Needless to say, I'm pissed.
so, I put in a call:
Bitchy "credit specialist": BCS
pissed off consumer: ME
ME: "I've been a perfect customer for over 3 years now and I don't see why they can't keep my rate the same, I'll pay the late fees. Can't you just work with me this once?"
BCS: "there's nothing we can do about that ma'am, you'll have to prove yourself over the next 6-12 months and then we can reinstate your APR"
ME: "So, the first 36 months proved nothing? Great. Alright then, can you put me on with your supervisor?"
long story short, her supervisor had the IQ of a potato and couldn't help me. I proclaimed my hatred for their company and vowed to make it known to others and to never do business with them again!
I did anything I could short of selling blood to pay that balance off in a month. And I did. Somehow I still owe them $2.40, they just sent me a bill. I really really hate them.
Please, if you are in the market for a credit card, avoid Chase, they'll screw with your mind and your credit! That one late payment brought my credit rating down 10 points.
I love citibank... I would recommend them to all! although, all credit cards are the devil, no... really.