bttfbabe (bttfbabe) wrote in bad_service,

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When good stores go bad.

I used to love going to the local food cooperative. However, there have been a few incidents as of late that have soured my shopping experience there. For the sake of keeping things as brief as possible, I will just focus on what happened to my mother and I this morning.

Now, keep in mind that this store is under new management. Again. Yes, I think this might have something to do with employees' attitudes there for the majority of this year. In all fairness, the man has hired a few nice people to work there, but the majority have attitude.

This morning, my mother and I had finished shopping and were waiting to check out. There are two registers and one cashier up front. Now, there is no indicator of either register being closed, but there is a sign on one that says to ring the bell for assistance. This was not the one we went to, actually, since we assumed that a cashier within sight of us and both belts would not need to be notified to the presence of customers by the sound of a ringing bell. And, yes, she saw us standing at the second register and just went back to her pricing or whatever it was that she was doing. (FYI: It is not uncommon for the cashiers of this store to front or price items when there are no customers to wait on. This was the policy when I worked there under different management.) Anyway, we stand there for several minutes while this girl continues to ignore us and finally my mother pipes up with, "Are you open?"

"Yes, I am," the girl replied, with more than a tinge of annoyance in her voice. No, I'm not kidding. Then, she walks up to the register with the little sign about the bell and opens up. Okay, she needed to be notified by a bell when she was only standing three feet away? It was only when I was standing there that I actually saw what the little sign said. It was a mere 5" x 7" and not written large enough to be clearly legible from any distance beyond a foot (which is why my mother and I had been standing at the other register for several mintues). This might have been remdied by someone using a marker to write with instead of a fine point pen, but I digress. She handled the entire transaction with a hefty dose of nasty attitude. Well, excuse me, but when I saw you wearing a uniform I assumed you were there to work. If I hadn't had sucha headache and hadn't wanted to leave so badly, I probably would have said that, too.

The whole experience was more annoying than anything. Her second strike was trying to overcharge us again for a bunch of non-organic bananas. She did that last week and didn't want to believe us when we told her that she was charging us twice the price per pound as what they had listed. I guess she still can't tell the difference between organic and conventional even though both kinds are clearly labeled.

Just really annoying.

For those that plan to tell me to complain to a manager? He was standing nearby talking to this girl while she was ignoring us. No, I really don't think he will give two shits. So, we will just cease to spend our money there. No, the manager might not care too much about that either, but with this being such a small town, I don't think he can afford to piss off too many people. I mean, I would still hate to see the place close, but some of these people need to get their heads out of their asses. Really.

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