A little history: I've been a customer at a local bookstore (I won't mention their name out of loyalty to nostalgia) for well over 15 years. They are actually a Hallmark shop that also sells books and magazines. Their store used to be right next door to the health club where I taught aerobics in the late '80's and the '90's. I would teach my classes and then go right next door to look at the books. Jeff, the owner, knew my favorite authors and he would let me know when new books by my favorites were in. I gave them so much business, I used to joke that the employees should send me a thank-you note whenever they got their paychecks.
Anyway, fast forward to now. I've been to the bookstore very infrequently in the past couple of years thanks to the fact that I've retired from the fitness business, my old club went out of business not long after, and it's a lot more convenient to sit at my computer and order my books from Amazon.com.
I've recently been given orders from my doctor to get my cholesterol down (cough*301*cough), so I decided to buy the American Heart Association's cookbook. I've been feeling bad giving most of my book business to Amazon, so I decided to try to get it at my beloved local book/Hallmark store first.
OK, so this morning I head out to the store. They have tons of cookbooks, but not the one I want. OK, fine. I'm there and I'm an avid reader; I know they'll have something else that I want.
I browse and end up picking out 2 mystery novels. I head for the check-out. A young woman with a new baby in a carrier barges in ahead of me. I will say right up front that I am NOT a kid person. I'm childless-by-choice. So when the clerk coos and slobbers all over the baby for several minutes after the actual sale to Mom had been completed, I was not amused. I didn't say anything, though. I simply walked over to a display of sale items until Mom and kiddie left and the clerk decided she was free to do her job and ring me up.
I go to the counter, and the previously-fawning clerk is now looking bored and surly. She sullenly rings up my books and mumbles a total. I thought she said $10.80, so I handed her $11.00. Then she snapped, "That's $15.80!" Okay, okay! Geez! WTF? To top it all off, she left the bag with my books sitting on her side of the counter instead of handing me the bag. Then she stalked off. I had to reach across the counter to retrieve my bag. Again, WTF? Two normal-sized paperback books are not so heavy that she couldn't strain herself to hand me the bag.
Amazon.com will continue to get the majority of my business.