A photographic memory but with a stuck lens cover (kellirose1313) wrote in bad_service,
A photographic memory but with a stuck lens cover

Never buy from Legends of Swords

Last Tuesday the company called me (like they do every 6 months despite having never bought anything from them) and offered me a deal on Highlander Commermorative swords, 6 of them including Ramirez's and a signed plaques to go with them. After almost an hour on tyhe phone of my really wanting the swords and hubby trying to work out a deal with them we got down to a pretty damn good bargain actually (less than 100 a month for 5 months for each sword, plus 6th sword free).
I was thrilled to death but after going over our finances I accepted that we really couldn't do this and keep other bills paid. So I called them the NEXT morning (Weds of last week) to cancel. First their toll free customer service number gave me an answering machine. Then I called the sales number and got a different (and as it turns out non functioning number), so I try the first number again and get Jeff. Jeff tells me no problem and the cancellation should go through (he reccomends calling again the next day to doublecheck but still assures me no problems). Now stuff came up and didn't call back but he had assured me TWICE there'd be no problem.
Cue to today while hubby calls me to find out why our card was rejected at the gas station. Check the bank online, find negative 120 dollars with two overdraft fees. After a terrible call (their phone systems weren't working well) we find out the sword people had a hold on 98.96 and took it out yesterday. I call the customer service number and no one picks up for a good 20 rings. Call the sales number check the number and try back again, finally get Niki on the phone. I explain the entire situation and get told that they're very sorry, and I need to send the sword back. I tell her I haven't even gotten the sword. So now I have to wait till the sword arrives, refuse delivery (she said to), get it sent back and THEN once they've received it I can fax them a copy of my bank statement and someone in charge will decide if their actions were what caused my fees and they'll reimburse me.
So I'll get the 98.change back either way but they may or may not even decide to refund the already 60 in fees plus 5 dollars a day from my bank and the possible extra 30 for a check that hasn't cleared yet. So now this has cost me almosy 200 dollars and ruined the good standing we have at our bank (who told me they can't undo any fees till the original charge is reversed)

EDIT: Hubby spoke to them and got the full address and company info. THey said there's no tracking number but the sword should get here by Weds, and then an additional 3-4 days to send it back to them.

So do yourself a favor, unless you know for sure, no problem at all never, ever, EVER order anything from Legends of Swords!!
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