Beleiri (beleiri) wrote in bad_service,

My Own Subway Story

The post before this one reminded me of something niggly on the weekend that happened to me at a Subway. It bugged me mostly because I always get the exact same thing from Subway and the people there appreciate that I know when to tell them what they need to know, I never need to decide, we get through the process very quickly and painlessly. I love the food there and I go as often as I can. Just not back to this particular Subway ever again.

To preface, I'm not sure if this is universal or something that is simply an exercise in common sense used in other Subways I've been to in Australia but normally when I go into a Subway and they are out of a certain bread, they take the example of it out of the little closed container they have which has all the names of the different breads on it, so the only breads you are able to choose from are the breads they have.

Anyway. So my fiance and I went into a Subway on our way to a doctor's appointment in town. We'd given ourselves twenty minutes to be served, eat and be on our way. It seemed like a decent amount of time. So we go into the Subway and we're the only people there, except for a couple who are eating on a table outside the store and there's no one out the front at all. We stand there discussing what we are going to have and then after a decision is made we look down and there's... still no one there. (I'll note that there's a buzzer on the door that notifies you when someone comes in the door too.) I'm happy to wait but we have an appointment to get to, so I make a little coughing 'Hark, there is a customer out here' noise and then wait some more. After glancing up at the clock and noticing we'd been waiting for five minutes just for someone to come out and serve us, I go over to peer towards the back. As I'm about to call out an older woman thankfully emerges from a back room, all rushed and hurried and a younger boy follows her. She ignores us without even an 'I'll be with you in a minute' after a momentary glance to note that we are standing there and then starts giving the boy instructions on something or other he has to do, for a good minute or so, then finally turns around to serve us.

I ask for my usual - toasted six inch Subway melt on wheat - and she says 'We don't have any wheat'. Flustered by this as I always get the exact same thing, I say 'Oh' and peer at the selection of breads, which show all the breads that you can get in a Subway in my town including the wheat, which bothers me a little because as I'd mentioned before, normally they take out the bread they don't have. I say 'Okay, I'll have Honey Oat then' and she says in a huffy voice 'Noooo, I said we have no wheat'. My fiance interrupts and says 'No, she said honey oat' as I'm about to explain that she must have misheard and she says 'No, the honey oat is just wheat with some oats on it.' We both say 'Oh! Sorry, we didn't realise' and she sighs like we're the most stupid people that ever were. So I ponder and say 'Okay, I'll have the Oregano then' and she says 'No, we don't have that' and I say 'Uh, Italian Herb and Cheese?' 'No none, we only have white bread'. At this point my fiance and I exchange a glance and I say tightly 'Well I suppose I will have white then' and we manage to get through the rest of the sandwich making process without incident. Rushed to hell, we had to wolf down our food in the car on the way to our appointment but at least we got served in the end.

I just couldn't believe that woman at all. Why would you force someone to go through all the choices when you know there is only one choice left? There were lot of bread rolls in the oven but I couldn't tell what they all were from where I was, how was I to know the entire oven was filled with white bread? Why didn't she just say at the very start when she eventually came out to serve us that they only had white bread left? Ugh. Good service comes from common courtesy like that, and she had absolutely none.
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