Can't Cancel a Service? AOL Settlement May Show Why
For all the exasperated customers who have tried to cancel some service or other to no avail, an explanation is at hand: A settlement reached today by America Online confirmed that sales representatives receive bonuses to keep consumers from leaving.
Bout time too. You do not do that to people. You want them to stay, of course, but making it so ridiculously difficult to leave when they've shown they really want to is unacceptable. I've never used AOL and I never will; when I hear that a company won't even stop billing when people try to put stop payments on the charges, they go on my "never use" list.