Daundelyon (daundelyon) wrote in bad_service,

Shattering mistake

I was doing some review reading for school, and I remembered this little incident from last spring.

Undear pharmacy techs,
Most of the time, you guys are pretty much on the ball. Orders are filled correctly and sent to the right places. Your wandering counterpart shows up at predictable intervals to enter new orders. Really, I have a lot of respect for you guys, I know it isn't easy to get qualification for the kind of job that you do. That being said...
What the hell made you think it was a good idea to send several hundred dollars worth of heparin through the pneumatic tube system wrapped in one thin sheet of bubble wrap?!? Opening up that tube and discovering broken glass and spilled medication was exactly what I didn't need to do with the whole place going nuts around me. Lucky for you, only three vials broke, but that's still a cost that the hospital is going to have to eat. Not to mention I get to clean up the resulting sticky mess.
From what I understand, the charge nurse called your supervisor, and you folks got ripped up one side and down the other. I hate to say you deserved it, but you deserved it. Next time, either find one of the padded tubes, add more wrapping, or have it walked up with the restocking cart. In other words, THINK!

No love,
Your already stressed out newbie (at the time) unit clerk

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