bellefior (bellefior) wrote in bad_service,

Is this considered bad service???

I'm sure everyone has some story about going to a car dealership. I'm not entirely certain if this is bad service, or just a salesperson who is simply lazy and doesn't want to make the sale.

We're looking to trade in our gas guzzler SUV for something more economical. We narrowed it down to a few choices. Hubby went and test drove a few of them at a dealership not far from our house, then I went back with him to check them out.

We found a few options that we liked. Our frustration comes from the fact that the salesperson didn't want to give us concrete numbers. He explained how it would all work out if we financed it over 48, 60 or 72 months, and gave us monthly payment figures for each (depending on how much we put down), but he never told us how much they'd be willing to take off the asking price! The figures he gave us were if we bought asking price no haggling! It wasn't from lack of asking on our part! He also wouldn't tell us if he could get them to go up on what they would give us for the trade in on our current vehicle versus what we wanted for the trade in! No way we could afford what they wanted per month based on those numbers! If they couldn't tell us how low they could go on the asking price, or how high they were willing to come up on the trade in, then how the hell are we supposed to make an informed decision if we can afford it??? We asked. And you know what we were told? When you are ready to buy, we'll work on more concrete numbers! I don't think so!

So you know what we did? We went to another dealership recommended to us by a family member who has a close friend working there. They sell the same cars we were looking at. They are willing to work with us by giving us real numbers to work with. The dealership is about about 40 miles further from our house. But guess who is going to be getting the commission on the sale when we do buy???
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