(and while this person was courteous and tried to do her job I think it still falls under the cover of bad service...provided by XM, not the CSR)
"Hello. I'm thinking of purchasing a second radio and I was wondering if I could get the activation waived."
(note: by and large XM will do this for you as they understand that granting a $10 credit to make $7 a month on a second radio is a good trade off and all you have to do is ask...)
"Okay, I can help you with that. You say you are new customer and want to know where you can buy radio and have the activation waived?"
"No, that's not what I said, actually. I'm an existing customer. I want to add a radio and would like to know if XM will waive the activation."
"You want add accessories?"
And it just degenerated from there to the point where I had to tell the poor girl I would call back later. Now, as someone who has done call center work I know that every time that phone rings it costs the company about $10 on average. So if they hire people who don't speak English well and in so doing create more call volume, how is that cost effective?