lettucequeen (lettucequeen) wrote in bad_service,
lettucequeen
lettucequeen
bad_service

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I flew back to the US on Wedensday and the experience was just plain crappy. I am happy that I managed to get on the flight considering that this was at Heathrow airport at the moment the strike occured. I was lucky to get home at all.

That is no excuse for the bad service I saw on the actual flight however. Just so you know, the airplane was fairly empty, especially in my section (this is relevant). There was a woman in front of me with a baby that couldn't have been a year old. As generally happens on flights, it wouldn't stop screaming. Another woman (who also had a baby) across the aisle offered the first woman the empty seat next to her. The first woman accepted and they were able to help each other with their kids. They got a chance to chat and, mercifully, the baby stopped crying. When one woman wanted to go to the restroom, the other one would look after the baby. As you can see, the arrangment was beneficial for everyone.

One hour later a steward forced the lady to move back to her original seat. The baby immediately started bawling again and the two men the woman had to sit between were visibly annoyed. The woman attempted to breastfeed the infant which IMO would be uncomfortable at best when squished between two strange men. The baby wouldn't stop crying and the woman was unable to leave her seat for the remainder of the 8 1/2 hour flight. What irritated me the most was when the steward who forced her to move informed her that she should make a better attempt at keeping the baby quiet because other passengers were complaining. This was about 5 hours into the flight and everyone's nerves were frayed. She tried explaining that she was doing her best and she got a bit tearful. The steward wagged his finger in her face and told her that there was no use getting upset at him. What the hell?

This annoyed me because I see no reason why the woman couldn't have stayed in the other seat considering that it was beneficial for everyone (except the steward apparantly) and I ended up having to endure nearly 8 hours of solid screaming.
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