The woman I was talking to said that if I didn't have the prescription I could go back to the store that I got the eye exam.
I said that it closed without them giving me any notice, and asked if (since it was a chain) they could dig up my information somewhere.
She said no, they didn't have that kind of information for other stores. She said I'd have to get my eyes examined again ($75, and 2 hours out of my day) and get a new prescription.
WTF?? I go to chains for my eye stuff for a reason-- I know that I can go to any location, and I don't have to worry about which one's closest to me, and I know I don't have to bring my prescription with me. I know that no matter which location I go to, they'll have my data.
So I told her that I thought that was very poor customer service, and that in the future I was going to take my business elsewhere, because if a chain is going to close down one of their stores without giving me any kind of notice and LOSE MY PRESCRIPTION, I'm not going to give them $75 more of my money because of it.
At that, she said that she'd check.
5 minutes later she had my prescription.
Now, I can understand if you really are part of a chain that's managed so badly, you don't keep customer records, and if one store closes, those records are gone forever. But what I can't understand is the woman on the phone lying to me so she wouldn't have to punch a few letters in her computer.
I'd go somewhere else, but they are the cheapest place in town... Probably for good reason.