Kaitlyn (kaitlyn142) wrote in bad_service,

Bad Service or Good Service?

This is something of a quiz for everyone here. I'd make a poll if I had the cash to spare for a paid account.

I was reading something just now from the Cornell school of hospitality management. In it, the author states a number of practices that she guarantees will increase server tips. There were a few things I disagreed with, and I thought, where better but bad_service to see if this advice will earn me high tips or a complaint to management?

1) Touching.

The booklet advocated touching your customers. Light touches on the shoulder or hand apparently makes you seem more friendly. Personally, I *hate* being touched by people I don't know. The booklet claims that even though it seems creepy, it really will increase tips.

2) Learning your name.

Specifically, reading your name from your credit card and saying "Thank you, Mr. Jones." Sounds stalker-ish to me.

3) Crouching by your tables.

I have done this only with little old ladies that I can't hear, or with small children to play with them. This one I'm rather up in the air whether you would consider it bad service or not.

4) Wearing buttons/ribbons/silly hats to be memorable.

Would you really increase your tips to someone wearing a stupid hat?

5) Handing out joke cards with the bill.

This would get a WTF if my server gave me something like that.

So, what do you guys think?
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