Sam (thatsamguy) wrote in bad_service,
Sam
thatsamguy
bad_service

I don't think I deserved this...

Hi all! I thought I'd share an experience I had buying theatre tickets a couple of weeks ago.

I joined Lincoln Center Theatre's StudentTix program, which allows college students to purchase $20 tickets for their shows. I go to their box office to buy a ticket for "The Light in the Piazza" (I would've normally just bought tickets online, but I couldn't get it to work on my computer and they don't take phone orders). The conversation proceeds thusly...

Me: Hi, I'd like one ticket for tonight's performance, please. [dutifully hands over student ID]
Snooty Box Office Worker: Are you a StudentTix member?
Me: Yes.
SBOW: Do you have your StudentTix membership number?
Me: No, I'm sorry, I seem to have forgotten. I have my address and phone number if it's possible to look it up that way.
SBOW: Yes, I can.
Me: Thank you. [hands over driver's license with pertinent info]
SBOW: So why didn't you, like, write your membership number down?
Me: Uhhh...sorry?
SBOW: I mean, when you saw the number come up on your computer screen, what went through your head? Did you think that you wouldn't need to know the number or that it wasn't important?
Me: Look...I'm sorry. It was my mistake.
SBOW: I mean, I'm just trying to figure out the mentality of people like that. We've had a lot of people come through lately who don't know their number, and I just don't get it.
Me: ...

Now, before anyone flames me, YES, I know that it was my fault that I didn't write down or memorize my number and I recognize that. However, I really don't think I deserved to receive the riot act for this simple transgression, or be talked down to like a 10-year-old for it, OR for her to whine on and on about it even after I'd initially apologized. (What did she expect me to do...kneel down and kiss her toes begging for mercy?)

Please tell me I'm in the right about this...
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