Etched with marks but I can deal (finding_helena) wrote in bad_service,
Etched with marks but I can deal

For discussion

You are the manager of a Taco Bell.

Someone comes in at the dinner rush and orders 30 tacos.

What do you do?

Possibility A: putting them in line with everyone else, thus meaning that everyone who comes behind them will be backed up to hell.

Possibility B: give them a half-hour wait and put together theirs over the course of the half-hour, thus meaning that everybody else's orders will get out more or less on time.

Possibility C: send them away and tell them to call in next time.

Possibility D: ??

Today I was at Taco Bell and this happened. The people stuck behind the huge order (including me) were getting pretty antsy. Is it worth it to sell the huge order if you piss off 6 or 10 other customers?

(I do think that whatever they did, they should definitely have warned people about the wait. I was on my lunch break and would have gone somewhere else if I'd known it would take twenty minutes to get my food.)
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