I work stupid hours, and yesterday I was at work before 5am so naturally by the evening I was worn out. Me and my boyfriend decided to treat ourselves to a Chinese takeaway. We had two choices - the local takeaway that's nice and cheap, good food, but don't do deliveries. The other choice was a restaurant a few miles away who also deliver. It's pricey but worth it. We went for the restaurant.
Anyhoo, we phoned the order through at 8:15 last night. Crispy Duck, rice, chips, chicken wings, sweet and sour sauce. Simple. The guy on the phone told us it would be a 45 minute wait at the most. We settled down in front of the TV and waited... and waited some more. 9:15pm we phoned them, the guy answered and told us the driver would be there any second. Or not, as the case may be. The food turned up at 9:35pm, I was hungry, cranky, and tired. The driver didn't get a tip, and was pissy about the fact. I mean, really. I don't want to wait over an hour for my food, asshat!
And it got better. Got to the kitchen, took all of the containers out of the bag and the food was... well, not cold, but lukewarm at best. I wasn't prepared to wait another hour for more food so I heated it all up for us and tried phoning the restaurant. First attempt, I asked for the manager and the phone went dead.
Second attempt, my boyfriend spoke to the manager and explained. He offered to send another meal out but by that time I was exhausted and hungry, so we weren't waiting. It turns out the driver had stopped for petrol (for an hour???) with our food, we got an apology and a free delivery next time we phone up. So, result. But still, bad service to begin with.