THEY STILL HAVEN'T MAILED IT!
I emailed again and said I still didn't see anything as far as the tracking information goes, and they emailed back and said it hasn't gone out in the mail, but they'll talk to the dealer. I think they're acting as a go-between for resellers here.
I told them I was unhappy with how long this was taking, as it was a birthday present and it hasn't even been shipped yet. They apologized that it didn't show up in time for my grandmother's birthday, but that was it. =P
