philstar22 (philstar22) wrote in bad_service,

Insurance and Doctor bad service

No one is probably here, but I need a place to get this all out. I'm so angry, and I need to move on with my day, and I don't think I can do that until I've had my rant.

So, I've had issues with my period for years that have gotten steadily worse. Severe pain to the point I can't function, sometimes for as much as two or three weeks at a time. Heavy periods. We've tried every form of birth control pills and also the shot. Nothing helps the pain. We've confirmed that it isn't endometriosis or PCOS. THe last option really before cutting everything out is to try an IUD.

So, I've dealt over the years with doctors who don't listen or believe me. My last doctor didn't believe me and only agreed to the shots when I started talking about cutting out my ovaries and uterus. I switched doctors about a year ago, and my new doctor is so great. She believes me, she listens to me, she makes suggestions while also admitting that there may not be a solution. She talks to me.

So, because I have vaginal pain all the time and can't even insert a tampon, we have to do surgery to insert the IUD. She's also going to a laproscopy to check everything out while we're in there just to make sure we haven't missed anything.

So the surgery was scheduled for today. We get a call last night from the doctor's assistant saying that we're going to have to reschedule because the insurance is suddenly requesting new authorization from my primary care doctor. She says she'll take care of it and let us know as soon as the surgery is authorized.

So I call my insurance today just to verify what happened. They claim that she only asked for authorization yesterday (she says they originally gave authorization several weeks ago). They also say that my doctor, who I've been seeing for months, and whose services they've covered (my last appointment was two weeks ago) is suddenly out of network. So even with the PCP authorization, they may not authorize the surgery.

So bad service and failure all around. I'm so angry. This surgery is my last option (well, I could cut it all out, but they wouldn't cover that either). I can't deal with this pain anymore (especially because neither my PCP nor my other doctor will prescribe pain pills, which is another bit of bad service). I was ready for this solution, and now it has been stolen from me. I don't even know what to do.

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