Astrianna the Sleepy Warlord (sleepywarlord) wrote in bad_service,
Astrianna the Sleepy Warlord

Difficult Secretary

So I've been avoiding going to the urologist because I have anxiety and PTSD (specifically related to medical stuff, especially in other countries, which the US is, I moved here last year, my last surgery was 2 years ago, when previous to the PTSD I've required the surgery 3-4 times a year).

When I goto these appointments I have to go with someone else. I can't handle "normal" things like talking or making appointments very easily so the person I go with (either my mom or my husband) usually handle the superfluous stuff. There is one secretary who is especially difficult.

When my mom was speaking on my behalf (I was standing right they're beside her) at the window in the office, the secretary slammed open the window and announced loudly that I'm an adult, why don't we let sleepywarlord speak for herself?? It was loud enough for the entire waiting room to hear. I was terribly embarrassed and made to feel ashamed because I was unable to speak for myself. The subject being discussed was that the doctor I made the appointment with was not in the office, and I was not notified of this prior to coming in to the appointment. So 20 minutes past the appointment time we went to explain the purpose of this visit (initially, to become familiar with the doctor incase I needed surgery in the future, or worse case ended up in the ER). The secretary retorted curtly that the doctor assistant was just as qualified (missing the point entirely), and there was some back and forth before she slammed open the window.

Just today my mom called on my behalf to change the appointment time to sooner, and hopefully talk to the doctor about pain meds (because kidney stones), but was again blocked by the difficult secretary, telling her that after a certain age she can just talk to her daughter directly. Mom had to keep repeating what she wanted to say until the secretary agreed to pass on the message but I wouldn't be surprised if it doesn't reach the doctor either.

They know I have these disabilities and that I take medicine for them too, so it's not like they're unawares. And yes, it was difficult secretary so took my forms too.

How can I proceed and eliminate any further difficulties without changing doctors? Do I write the doctor(s) about his difficult secretary? Do I contact someone else?
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