amethystian (amethystian) wrote in bad_service,

Delivery b_s

I run a dance company that teaches classes in various primary schools. As part of the class, pupils have the chance to order branded t-shirts to wear as uniform and I do one order per half term.

Last week, I put in an order of shirts and it was dispatched fairly quickly. However, according to online tracking, it hasn't moved since last Friday. On Tuesday, the company I ordered from called me to tell me that there was a mix-up with shipping labels and my order ended up with someone else. They assured me that the delivery company will collect my order and bring it to me on Wednesday.
Surely enough, it's Thursday and nothing has come (and I am also to be expecting the order of the person who received my parcel, which also hasn't come). I mentioned the tracking problem, since I contacted the couriers myself and got no response, and they said their tracking was broken. So I have no way of knowing when or if my parcel is coming.

End of term (for my classes anyway) is next week so I need those shirts to arrive asap, especially since I'm going on holiday on the 14th December, so I don't even have the option of dropping by the schools in the final week to drop off the shirts.

Last time I ordered from them, I had a pretty quick turnaround so I thought this would give me plenty of time to get the t-shirts sorted. Right now, it's looking like these kids will be waiting until after Christmas before they get their shirts, which I'm worried the parents will blame me for.
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