philstar22 (philstar22) wrote in bad_service,

I'm not entirely certain this is bad service. Maybe it is normal to take this long?

So I had a checkup with my doctor a week ago. During that I mentioned to him that I've been having heel pain. he suggested it might be a heel spur and said he'd get me a referral to a podiatrist (my insurance won't cover specialists without a referral). So he put the request in.

It has now been more than a week (the appointment was Monday). Last Thursday I got shooting pain in the side of my foot and couldn't put weight on it. I believe it is tendinitis, probably caused by the slight limp from the heel pain.

So I called the office on Thursday and asked them to put a rush on the referral. The receptionist said they would put ASAP on my file. I called again on Friday because of how much pain I was in. And I called again yesterday. Each time they say they are sending the request again. Yet I still haven't heard anything. I know yesterday was a holiday, but the office was open. I also emailed my primary care doctor through their portal both yesterday and today and have heard nothing from him.

Maybe I'm wrong, but more than a week seems pretty excessive for just getting a referral. And there is no way to speak directly to the referral department.

I'm just not sure what I can do at this point or how long this is going to take. I'm still in a lot of pain, I'm still limping and unable to be up for more than a few minutes.
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