and some how had me moving BACK to my old apartment. *stares*
Thankfully however, with the help of a drop in from a manager, a tech and a trainee who learned how to deal with b_s, I have my original phone number, my internet, two tv's hooked up and my past due magically vanished from my bill (it was a bad two months before the move).
So yay! I DID lose everything when they switched out DVR's, but I'll take losing the last two months of Once Upon a Time for everything working.