A Girl's Best Friend is Her Octopus (l_o_lostshadows) wrote in bad_service,
A Girl's Best Friend is Her Octopus

  • Mood:

Bizarre WTF?

Overall, B&N has been wonderful about a problem I had with a recent order, so I'm not sure how this happened.

Basically, yesterday, after hearing nothing for 4 days about their progress on getting me my missing items, I called just to make sure the order was in the system. I spoke to a helpful woman, and she assured me it was.

Today I received an email containing a PDF of the return label for my Nook.

Great, except I don't have a Nook and I'm not supposed to be returning anything.

Apparently, the woman I spoke to yesterday put this in the system, but I haven't the foggiest idea why.

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