Basically, yesterday, after hearing nothing for 4 days about their progress on getting me my missing items, I called just to make sure the order was in the system. I spoke to a helpful woman, and she assured me it was.
Today I received an email containing a PDF of the return label for my Nook.
Great, except I don't have a Nook and I'm not supposed to be returning anything.
Apparently, the woman I spoke to yesterday put this in the system, but I haven't the foggiest idea why.