gaiman_phile (gaiman_phile) wrote in bad_service,
gaiman_phile
gaiman_phile
bad_service

I don't know if this would qualify for a post on here, but I'm confused and a little irritated.

Looks like I have to call Walmart.com today when I wake up and get lucid. :( The other night, I was going to order a new laptop and a new Chromebook online. The total came out to $1,007 and change for two laptops and a Chromebook (IT WAS GREEN!) but Walmart canceled my order. I still have the e-mail from them saying my order had been canceled. I went to Walmart to the store itself and bought the two laptops I was going to order, in person, and what I thought was a Chromebook but it's a Netbook Stream (which is fine, I can use that one for work, as I work from home). HOWEVER, I just looked at my account online for my card, and it's still saying "pending cash transaction" for that amount that I was going to be charged for the online order??? The hell??? The purchase I made in person went through fine. It was a little more than the $1,007 and change that I spent in person, and that's fine, and I'm glad it went through, but if Walmart.com cancelled my order online (and I can back it up with the e-mail should they inquire), why is it still saying "pending" on my card history? I'm going to get to the bottom of this, but I need to be caffeinated and have slept first, or I am going to get evil and it isn't the poor rep's fault who answers the phone.

Has anyone else experienced anything similar to this, not necessarily with Walmart, but with other business transactions similar to this one? I'm confused.

Walmart.com May 4 at 8:14 AM
To
xxxxxxxx.xxxxxxx@xxxxx.xxx
Dear Xxxxxxx Xxxxxxxx,

Thank you for shopping with Walmart.com. Unfortunately, we've had to cancel your order because we were unable to verify some or all of your payment information.

Please ensure that your billing information on Walmart.com is current and accurate, and matches your billing information on file with your financial institution.

=======================================================================
CANCELED ITEMS
-----------------------------------------------------------------------
Order Date: May 4, 2015 at 12:23 a.m. (PT)
Order Number: 2677227-782944

ITEM QTY PRICE TOTAL
-----------------------------------------------------------------------

HP Flyer Red 15.6" 15-R132WM Laptop PC with 2 $319.00 $638.00
Intel Pentium N3540 Processor, 4GB Memory,
500GB Hard Drive and Windows 8.1

HP 14" 14-X010WM Chromebook PC with NVIDIA 1 $299.00 $299.00
Tegra K1 Mobile Processor, 2GB Memory, 16GB
eMMC and Chrome OS (Available in two colors);
Color: White/Green

=======================================================================

REFUND INFORMATION

Paid by Credit/Debit Card.
Your account was not charged because we weren't able to complete payment processing. However, credit/debit card issuers generally place authorization holds that reduce the available balance in your account. Any authorization hold placed on your account will automatically expire in accordance with the card issuer's policy. Please contact your financial institution for more information.

Paid by All Other Methods
A refund will be issued to your original method of payment and the funds should be available within 10 business days.

If you have any further questions, please visit http://help.walmart.com/ or call us at 1-800-966-6546 and let us know how we can help.

Thanks,

Your Walmart.com Customer Service Team
http://www.walmart.com


I'm going to call both my card issuer AND Walmart.com and find out how to fix this.

To be continued...

(edited to include e-mail verifying cancelled order)
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