jarethrake (jarethrake) wrote in bad_service,

Bad Haircut

I generally go to the Toni & Guy salon in Birmingham for haircuts.  However, this time I decided to go to the one in Solihull, which is closer to where I work, because I figure it'll be easier to get to for follow-up fringe-trims.

A little background; I'm no-poo, that is, I don't use any shampoo or conditioner on my hair.  I previously used baking soda and vinegar, but since 2012, when I shaved my head for charity, I've not used anything except water and a fine-toothed comb.  I did lie about this at the appointment and say that I was still using BS & ACV rinses.  That's because I was a bit embarassed and didn't want to go into the whole thing - I just wanted them not to put shampoo on my scalp.  No one has ever guessed that I don't wash my hair in a "normal" way.

My hair was previously just to my shoulder blades, and I wanted it cut to shoulder-length with a fringe (bangs).  At the appointment, I specifically asked the stylist to avoid cutting my hair into a rounded bob.  My hair curls in 'S' waves, and cutting it to a certain point means it bounces up and looks like this, which I hate.  It's the haircut my mother gave me as a child, and it makes my little puffy hamster cheeks look ever rounder.  What I wanted - and the image I showed to the stylist - was picture 6, from this page.

After the appointment, I posted this review on google and also emailed a copy to the salon;

"I had my haircut here yesterday.  Normally, I go to the Birmingham branch, but since I work in Solihull I figured this would be handier.

I wash my hair with baking soda and apple cider vinegar, because I have extremely sensitive skin and I'm allergic to a lot of things in commercial shampoos.  No one - even hairdressers - has ever figured out that I don't wash my hair with shampoo without being told.

My stylist seemed to take affront to this, when I asked that no shampoo or other products be used on my hair.  She spent the entire session suggesting I "visit a doctor" to find out which shampoos I could use, as if the idea might not have ever occurred to me.  She seemed to truly believe that, in all my years of living with sensitive skin, I had never once seen a medical professional on the subject.  She also made unwelcome comments on my hair.  I tried not to engage with the comments in the hopes that she would drop the subject.  She did not.

Near the end of the session, the stylist suggested that she try a dry shampoo on my skin, despite being very aware of the fact that I am allergic to several ingredients, since she'd been going on about it for half an hour at this point.  When I suggested that perhaps I should speak to a doctor before I allow people to put things I know I am allergic to on my skin, she got back onto the refrain of how I should definitely visit a doctor.  As if she were the first person to ever have the idea, ever.  Because obviously it wouldn't have occurred to me, the person with sensitive skin, in my entire lifetime of having sensitive skin and allergies.  See a medical professional?  What a new and innovative concept!

I also noticed, after leaving - without tipping, obviously - that my hair is half an inch longer on one side than the other.  I think I'll go back to Birmingham to fix it.  They don't patronise me or try to injure me, and they can cut straight."

Incidentally, after sleeping on my hair for a day, I noticed that she'd cut my hair into a rounded bob.  This wasn't immediately apparent because she spent quite a long time straightening it.

The first response I receive to this is an email, clearly meant to be sent internally, which advises someone called Sarah that Colin has tried to call and email me and I wasn't responding.  I replied back to point out that I haven't missed any calls, and this is the first email I've received.  Then they send this;

"Apologies we have a contact number for you to which we now realise was incorrect.

We have tried to send you an email but it would seem you did not receive it which is an error on our part.

We take this sort of complaint very seriously and have had a meeting with Poppie to which we can assure you no malicious intent was intended.

If you would be able to reply with a contact number I would love to speak with you and get you re booked back in with a 25% discount at your convenience."

So.  No apology.  Whether the stylist had "malicious intent" isn't really relevant.  And they want me to pay £30 to fix their mistake.  I'd also love to know how they managed to send a reminder text about the appointment to an incorrect contact number.

I'm starting to suspect that there's something in the hairspray there.

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