gaiman_phile (gaiman_phile) wrote in bad_service,
gaiman_phile
gaiman_phile
bad_service

Church's Chicken bad_service

Today, my fiance' and a friend of ours and I decided to go to lunch. We hadn't had Church's in a long time, and our friend hadn't ever had them before, so we decided to go there.

Now, we get it that there's a such thing as lunch rush. That's not the problem. The problem is, when there's two people manning the counter, and there's only one person working on orders, that is an issue. The spare person at the counter wasn't even running the drive through, she was just standing there with her thumb up her ass.

We were there for nearly 15 minutes in line waiting for these people to see us standing there. One gal was getting ready to leave for the day, and the manager was bitching at her about someone else they had working on the schedule tonight that might call off and she was complaining about that. In front of customers. We were all really uncomfortable standing there listening to this.

After about 15 minutes, I got sick of waiting and waiting and we were all hungry and my sugar was starting to drop (yay, hypoglycaemia!), so I suggested to my companions we go next door to Wendy's for lunch, instead. The girl that was just standing there behind the counter just gave us a nasty look as we thanked them and politely left. I don't know if I should call corporate and lodge a complaint? I know that this area isn't the greatest neighbourhood, but that is not an excuse to just stand there and do nothing when you are being paid to work. When you have customers, paying customers who want to order, don't just stand there, do your job. The manager just stood there and was complaining to one of the workers about the other worker that might or might not call off tonight and if he does, he's not going to be working on the schedule Saturday because one of the other gals that evidently works there won't work with him Saturday if he calls off tonight. Uh, how is that appropriate conversation to have in front of your customers? I don't get it.

Maybe it's just me and I'm wrong, but this is bull. And my companions all agreed, we're not going back to that Church's.
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