The letter that came with it said that the laptop had been repaired successfully, that no parts needed to be ordered. But it didn't explain what they had actually done.
I can't fault the guys at the shop. They were lovely. But I am really annoyed at the repair centre and that I have spent £50 on a repair that never happened.
We're going back tomorrow to see if we can get it sent off again for free, or get my money back so we can get it repaired somewhere else. I paid £500 for it so it needs fixing.
Btw I realise I should have extended my warranty, but I didn't and that's my own fault. But It's wrong that I should pay £50 for nothing.
My mum and I took the laptop back to the shop where my situation got dealt with without any problems. A sales assistant heard the noise the fan is making and also told us that the technician who'd serviced it removed a blockage in the fan, and it's likely that it damaged the fan. It's gone back to the repair centre free of charge. We'll just have to pay for any parts that need replacing. So, a good outcome. I just hope it comes back fixed this time!