charuby (charuby) wrote in bad_service,
charuby
charuby
bad_service

The day I boycotted a charity shop

My mum and I had to pick a few things up from town today and thought we'd do a charity shop run while we were there, as it had been a while since we had a mooch.

All was well until we headed to the one right at the bottom of the street. This is the one I like the least, because I find the manager to be quite rude. He usually stands outside the door smoking, ignores customers (he's done it to me, and I've heard others say the same, and seen him do it to others too) and when he's serving, he's just rude and makes no effort to really engage the customer.

Today took the absolute piss. I was browsing near the till and happened to see him serving not one, not two, but three separate customers in a row. This isn't the suck, obviously. Nope, the suck is the fact that he never engaged any of them because he was too busy talking to his friend on his mobile phone. I can't recall the exact conversation, but the way he was talking, and the subject at the time, made it seem pretty clear that it was a personal phone call and not a professional one. He never even acknowledged his customers. At one point he even turned his head to talk some more to whoever was on the other end of that phone call.

I was livid, but I didn't want to cause a scene so I went over to my mum who was looking at the book section right at the opposite end of the shop.

"Can we go somewhere else?" I asked.

So we got out of there and I told her what had happened. I'm boycotting that shop from now on. I know it's a charity shop but fuck that shit. You shouldn't treat your customers like that. It's rude and I am making a stand.
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