Friday we opened up envelope to find...detailed orders for another patient. Oh. Well.
So I call today and tell them what happened. What makes me move this from "mistakes happen" to "bad service" is that not only was Suzy not nonplussed by this (Oh, yes, I do that sometimes!) but she said that my husbands orders were still waiting approval from our insurence company.
So it wasn't what I thought it was -- just switching two sets of orders into the wrong envelopes - but she handwrote (a whole letter! and a set of orders! in wonderful cursive!) and then hand-addressed a enveleope to a completely wrong patient and never noticed.
And now I know a pretty good medical history (and random womens date of birth and address, too!) on another patient of this practice and you know, she just does that sometimes.