amethystian (amethystian) wrote in bad_service,

"That time is fine" actually means "we're closed" apparently

It pains me to make this post, because this hairdressers is actually really great. My husband goes there regularly, and I have been there a few times and never have we had poor service.

Which is why this particular incident cheeses me off.

I decided at the weekend that I wanted to get my hair dip-dyed. Since I teach, I cannot dye my hair a crazy colour, but a hint of deep purple towards the ends won't be that noticeable when it's tied up. Monday was my day off, so I popped in at 11am to see if they had any openings that day. There's a customer standing in the door who sees me coming and says "they're closed." The door was still open, so I asked, "All day?"

She gestured towards the owner and said I should ask him. I did, and he asked if I had an appointment, as they're now closed until 3pm. I told him that I wanted to ask about prices first, as I want to get my hair dip-dyed. He said he didn't do that, but his daughter did (the customer vouched for her- she's done my hair before, so I knew this). I asked if she was there at 3pm. He said no, but she's really good.

I told him that today was my only day free and was about to bid farewell when he then said that I could come back tomorrow and she'll fit me in anytime. I told him that I am currently working in [town an hour's drive away] and I wouldn't be back in the area until at least 5.30-5.45pm (I leave long before they open). He said "that's fine, she can fit you in any time!"

I was a little apprehensive, but thanked him and checked their opening hours when I got home. According to Google and Yell, they're open 9am-7pm every day. I presumed today was a one-off midday closure and hoped for the best.

I get home from work at 5.40pm. I live literally next door to the salon, so I went over as soon as I parked in my driveway... They're shut.
I was hoping to get my hair done before I went away for the weekend- looks like I won't even be getting the basic trim I desperately need either.

TLDR: Salon has a surprise closure midday, tell me I can come back tomorrow after 5.30. I do, to find out they're already closed.

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