gaiman_phile (gaiman_phile) wrote in bad_service,

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Not sure if this is "bad_service," but. . . . .?

So, I have Time Warner for my internet service. I've had them for a year now, and I like their service (when it works). It's always been $37.25 a month, and I've been paying that consistently month after month. No questions, no arguments.

Well, I just got my invoice for the month and it was double what I've been paying. Uh . . . whut? So, I called and found out the hard way that there was a "recent decision to increase charges" for my area? I never got notice about that, and I told the guy. He goes, "Well, we sent notice out to all our customers." Uhm . . . I didn't receive one, or we wouldn't be having this conversation, sir. So, I guess I'm in the market for new internet service. Any recommendations? I live in Columbus, Ohio.
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