charuby (charuby) wrote in bad_service,
charuby
charuby
bad_service

Remember this?

I posted this a few days ago about a cashier in my local supermarket:

"I went to the local supermarket to pick up a sandwich before work today and was served by a cashier who never looked at me, never spoke to me or anything. She simply scanned the sandwich and held out her hand to receive my money. You know why? She was far too busy talking to the cashier next to her. To make matters worse, the other cashier was also serving and also paying her customer very little attention."

Well, I went again today with my mum. Before I could stop her, my mum went to this cashier's line. My mum told me to put the stuff on the conveyor belt while she went to get an item she forgot. As I was loading up the conveyor, the cashier was talking to another colleague at the customer information desk.

Not again, I thought. I carried on unloading the basket. She was still talking. I carried on. And she was still talking. She kept glancing towards me but she still didn't care to stop talking. After I'd unloaded, I just stood there waiting and she STILL didn't stop talking. My mum came back at that point. She glanced around, sighed, said to her colleague, "I'll speak to you in a minute" and served us. She wasn't rude when she was serving us but inside I was fuming and I think it showed on my face. And you know what? I didn't feel bad about it.

This is TWICE now, and I'm seriously thinking of complaining (I've got her name and I can give a brief description if necessary) because really? You're paid to serve customers, not talk to your colleagues! I don't mind colleagues chatting to each other but when you've got a customer? No. Sorry but that's just plain bloody wrong.
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  • 19 comments

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    I've been living in my current apartment building for four and a half years. Two years in I moved from a studio apartment to a one-bedroom apartment…

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