Rebecca (theniwokesoftly) wrote in bad_service,

I signed up for healthcare in December through Carefirst. I created an online account and paid my premium on Dec 31, even though it isn't actually due until January 15. And though the premium is technically not due yet, my effective coverage date was January 1. It says this on my online account and on the letter they sent me.

I haven't received an ID card yet, which I understand could take a little while because they've got a lot of new subscribers, so when I called my orthopedist and they offered me a much earlier appointment than I expected, I asked them what I should do if my card hasn't arrived. They told me it wouldn't be a problem, that they can accept a printout from the Carefirst website. Only the Carefirst website tells me they can't find an ID card matching my account. Ok, probably still hasn't been done up (even though I have my member number, the doctor can't take just the number). I also have a prescription that's been called in for me that I'd really like to pick up, but it's $70 without my insurance and about $12 with it, so I want something to show the pharmacy.

Here's the bad part: Carefirst doesn't show a phone number on their website. They have a "communication center" where you can email them, so I did that on Monday. They say it'll take up to 48 hours, but they still haven't responded. And as far as calling, it says "call the number listed on your ID card". Well, since my problem is that I don't have an ID card yet, that makes it difficult. I googled a number and have called them multiple times and every time I get a message that says "due to unusually high call volume, we are unable to take your call" and hangs up on me. I would gladly stay on hold for an hour if it meant I could have a shot at talking to someone, but it won't give me any kind of option.
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