The woman who answers clearly does not have a grip on the English language because after I explain the situation the following conversation happens:
UPS: So did you actually receive the package?
Me: I think What?! So I explain again sloowly.
UPS: To cancel the service you need to log online with your user name and password.
Me: I can't do it over the phone?
UPS: Uh, to cancel the service you need to log online. I can't do it for you.
Me: So why does the letter tell me to call you to cancel if I can't actually call and cancel?
UPS: I can transfer you to tech support if you don't know how to log online.
Incredulous I stared at my phone for a second and just hung up. Smh.