Second: It's not so much bad_service as no_service -- I have had Blue Cross insurance for years. I have been an individual payer for all that time. It's a month-to-month basis so basically as long as I tell them before the 5th of the month I can cancel it for that month.
As of Jan 1 I am eligible for health insurance through my job. All I need to do is call BCBSIL and cancel the policy. There is no way to do this online. Their "contact us" form gives you no evidence of a submission being received and there is no online chat. I called a couple weeks ago and was told I had to call again after the 5th. So I tried Monday. Wait time quoted of over an hour. I was at work and have call waiting, so I just put the receiver down and listened to the tinny hold music for an hour... until I was disconnected. It also said to "call back Thursday or Friday." So this morning I tried again. Got the same wait time message and "call back Thursday or Friday." Uhh.
I will obviously have to keep trying -- and I'll try in the evening or something -- but how can you not have enough agents when this is clearly the busiest time of year plus all the new legislation is kicking in...it's ridiculous.