My psycho roommate (that in itself is a long story) got herself into a car accident and had me pick her up about an hour away from where we lived.
I find her in a 7-11, crying and bleeding on the floor. Her arms are all bloody (maybe from the window shattering in her car?), there are bruises from the seatbelt all over her chest, and she looks like she's about 1 minute away from passing out.
I run to the cashier, asking for a first aid kit. She gives me a severely unimpressed look and points to an aisle. "You can't use ours, but you can buy one if you want."
What. The. Fuck.
So my roommate is still bleeding and crying. I buy the fucking first aid kit.
Then I (stupidly) ask the cashier if I can use their phone to call an ambulance. She, who had been chatting on the phone (I swear to god, it's not just to add to the fucked-upness of this story) points to the outside pay phone and says customers aren't allowed to make calls from the company phone.
What. The. Fuck.
The story amounted to a whole lot more not having to do with bad service, so I'll end it there. I think that much suffices. And to answer your questions, no, I did not complain to 7-11 for multiple reasons. 1. I had no idea where I was.
2. I was a little bit in shock about the whole situation (and too busy dealing with psycho roommate the rest of the year to even think about it again).