WTF? No. That is NOT what she wants to hear. He refused to send her for blood tests and finally said that she's probably just anemic, because of her periods, but not to worry because she'll go through the menopause soon anyway. She had a hysterectomy five years ago, which he should know about (I know, he can't be expected to know everything but there was a massive issue with her periods and he told her then that there was nothing wrong. She ended up having a fibroid the size of a watermelon. After about two years, he finally sent her for a hysterectomy).
My mum is going to complain. Enough is enough.