amethystian (amethystian) wrote in bad_service,

Tesco Opticians... Argh!

My vision is pretty bad, so I wear contact lenses. Since I am all over the place, I wear extended wear lenses (ones you can sleep in) so that I don't have to set aside extra time in my day to put the blasted things in every morning. Plus, on a monthly basis, it works out cheaper.

Since extended wear lenses come with a little bit of an extra eye health risk, I have to have an eye exam every six months instead of every twelve. My last exam was a little over three months ago and I need to order another three months supply (can't order in one month goes). Tried to order online (my nearest Tesco Optician is a 20 minute drive away) and they said my lense specification is about to expire so I can't order more lenses. Since my next eye test isn't due until October 17th, I was obviously confused.
I called them up and asked them about this. Apparently, because my test is due less than three months from today (by 4 days!), they will not send me any more lenses. I must have an eye appointment first. But the reason why I didn't order 4 days ago is because my contact lenses aren't due to come out until next week and my lenses take a week to come in.
The dates don't line up because I had my eye test on the 17th April and it took them a week to order in my lenses and then another three days before they reached me (they were posted). So my current pair of lenses aren't due to come out until 27th July. But they don't factor that in when you order lenses. So I'm stuck unless I drive to the next county over for an eye exam that's three months (sorry, just under three months) too early.
My mum's local Tesco (where I used to get my appointments before I moved) were nice enough to order a sample for me, that she's going to bring up at the weekend.
In the meantime, I have to speak to the branch that conducted my eye exam to see if they'll send me two month's supply, since I don't have a day off for two weeks (when I'm not working, I'm at family functions), and that'll be a Sunday, so it won't be open.
The kicker? No one is picking up the phone.

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