I've been unemployed for a while (starting a new job next Monday!), and a few months ago I called my bank to see if there was anything they could do to make paying off my debts easier. It turns out that they can't without me taking a hit to my credit report, and since I was still just scraping by, I said thanks but no thanks. They also offered to put a free 'control' on my account for six months, which would prevent me from spending more than I had in the account and incurring fees. Since it was free I went with it, and put a note on my calender to cancel it before they started charging.
Last week, I went into a branch to pay in some cash, and remembered to ask about cancelling the control. The cashier told me I'd need to call the customer service centre, and gave me a number which she lead me to believe was for the correct department. I finally got around to ringing it today.
It was for a debt helpline.
I called the actual customer service centre from the normal number, and they were able to just transfer me to the right department. I asked how I'd go about making a complaint and told the advisor what had happened. The advisor suggested that maybe the cashier just mixed up the numbers, so I held off on making a complaint then. I've been thinking about it all afternoon though, and I'm still quite offended. Even if it was some kind of innocent brain blip, I feel like I should say something so it doesn't happen to someone else.
I guess I'm here for a bit of a reality check, because I know people, including me, don't make wise decisions when upset. Would it be overreacting to complain to the cashier's manager?
