Fast forward to May 2013 and I get a piece of what looked like junk mail. A very generic envelope that I normally would have thrown away. I'm glad I didn't, because this was the notice that MINI was finally addressing the issue. But, no recall, it was just an extension of the warranty period. I kept my paperwork on the repair, which I had had done at an independent mechanic, because MINI would have charged me almost 50% more.
I dutifully sent in my paperwork and waited. I kept thinking "maybe I should check on it", but thought I'd wait the 4-6 weeks they said it would take. I really hate making phone calls, but deep in my gut from the moment I put it in the mail I knew it would go wrong.
Today I called on it and they have absolutely no record of request. The first thing out of the representative's mouth was "did you send it with a delivery notification?" I knew I was screwed. Now I have to send the paperwork in again and wait an additional 4-6 weeks, and I'm not even sure they're going to reimburse everything that I paid to try to fix the problem.
They did say that I could go to a dealership and submit the paperwork there. I wish I'd done that in the first place. But, this is probably the route I have to take.
Cross posted to my journal and mini_lounge