lookslikelolita (noodles84) wrote in bad_service,

Staples Copy and Print

I need ten postcards to mail out that day because my printer was running low on ink I decide to get them printed through Staples. I went online and submit the artwork. Then I got an email that said,

Your order will be printed and available for pick up at the Staples Store you selected. Please allow 4 hours for production of your order. If you have any questions about your order, please call the store directly.

So I waited four hours and went to the Staples I sent the order to. When I got there I had to wait for a little bit and then Easy Tech asked if she could help me. I told what I was picking up and my name. Easy Tech told me she couldn't find it. I asked her if she could look up my order number. She snapped at me and said that she couldn't look it up because she didn't know how to work the copy center computer. And calmed down and explained what she didn't work in this area.

A copy center employee comes back from a lunch, and helps the Easy Tech find my order. The problem is it hasn't been printed yet. And I shown my order form with note that says, "Must be done by 6 pm." That would be six hours after I put in the order. The Easy Tech says condescendingly, "I don't what it said in your email. But it will be done by 6 pm." I tell her that will pick up tomorrow because I had plans for the later in the day.

The next morning, I go to pick up my order. Again, I have wait a bit because there is only one employee. Again she has a hard time finding it but did finally find it. She hands me the envelope with my postcards and says, "Is that it?" in impatient tone. I nodded and paid for my items.

TL;DR Gets email saying order would be done in 4 hours. Wasn't done. Told to come back in more 2 hours. Come back the next day. Annoyed employees abound.
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